Frequently Asked Questions

Where is my order coming from?

All orders are processed and fulfilled by Freedom Printing & Apparel in Santa Ana, CA!

How long will my order take to get?

All orders will be shipped on a weekly basis! Orders typically take between 5-7 business days to be printed and processed. After production, the shipping time will depend on the method chosen at checkout.

How long does shipping take? How much does shipping cost?

Shipping times vary depending on your location and the shipping method. Shipping costs will be calculated at checkout based on the total weight and destination of your order.

Can I pick up my order instead of shipping it?

Yes! You can pick up your order at any of the following locations and times:

Saturday November 16, 9:00AM to 1:00PM at The Pavilion (2 Tierno, Rancho Mission Viejo, 92694)
Saturday November 23, 10:00Am to 2:00PM at The Rancho MMC Office (28436 Airoso Street, Rancho Mission Viejo, 92694)
Wednesday November 27, 10:00AM to 5:00PM at The Rancho MMC Office (28436 Airoso Street, Rancho Mission Viejo, 92694)
Thursday November 28 at The Pavilion (2 Tierno, Rancho Mission Viejo, 92694) and Sendero Field (29201 Ortega Highway, Rancho Mission Viejo, 92694) from 9:00AM to 10:00AM

Can I modify my order after it has been placed?

Cancellations are not allowed once an order is placed, but modifications may be possible if your order has not yet gone into production. Please reach out to our team as soon as possible, and we'll do our best to assist you.

What is your return policy?

Due to the custom nature of these items, returns or exchanges are only accepted if there is a defect in the item or if the wrong item was received. Please contact us within 7days of receiving your order to resolve any issues.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Apple Pay.

How do I contact customer support?

You can reach our customer support team via email at sales@freedomprinting.com or by calling (949) 323-3203. Our hours of operation are Monday-Friday, 8 AM to 5 PM PST.